# Notifications

dembrane tells you things in two places: the "Inbox" in the sidebar, and email for the
things that should not wait. Each email is sent when its event happens. There is no daily
or weekly digest, and there is no setting to turn notifications or emails off.

## The inbox

"Inbox" in the sidebar shows a count of what you have not read. It opens a panel with two
tabs:

- "For you" holds your own notifications. One that needs you to do something carries the
  badge "Action needed". When there is nothing: "You're all caught up."
- "Updates" holds announcements from dembrane. When there is nothing: "Nothing from
  dembrane right now."

Click a notification to open the place it is about. That also marks it read. "All read"
marks the whole tab read. The inbox refreshes about once a minute.

An invite leaves your inbox when it expires. It is marked read when you accept or decline
it, or when the sender revokes it.

## What you are told about

| What happened | Who is told |
|---|---|
| You are invited to an organisation or a workspace ("Action needed") | You, if you have an account |
| A colleague adds you to a workspace | You |
| Someone accepts or declines your invite | You, the sender |
| Someone new joins the organisation | Organisation admins |
| An external or an observer joins a workspace | Workspace admins |
| Someone asks to join a workspace ("Action needed") | Workspace admins and organisation admins |
| Your request to join is approved | You |
| Your role changes, or you are removed | You |
| A workspace is created | Organisation admins |
| A private project is shared with you, or the share is removed | You |
| A project becomes private, or visible to the workspace again | Everyone on the workspace |
| The plan of a workspace moves up or down | Workspace admins and Billing members |
| dembrane staff ask for support access, come in, extend, leave, or the access ends | Workspace admins |

Reports, the assistant, billing and trainings add notices of their own.

## Emails

Emails come from "dembrane" at do-not-reply@dembrane.com.

| Subject | Sent when |
|---|---|
| "Verify your email" | You create an account, or ask for the email again |
| "You already have a dembrane account" | Someone registers with your address, which already has a verified account |
| "Reset your dembrane password" | You ask for a password reset |
| "Your dembrane sign-in code" | You ask to sign in with a code |
| "{inviter_name} invited you to collaborate on dembrane" | You are invited to a workspace and need to accept |
| "{inviter_name} invited you to {org_name} on dembrane" | You are invited to an organisation |
| "You've been added to {workspace_name}" | A colleague adds you to a workspace of your own organisation |
| "You're the data owner for {workspace_name} on dembrane" | Someone names you as the data owner of a workspace they run for your organisation |
| "{workspace_name} moved to {to_tier}" | dembrane moves the workspace to a lower plan. Sent to workspace admins and Billing members |
| "{workspace_name} moves to the free plan on {date}" | Three days before a plan with an end date ends. Only for a workspace that is billed on its own |
| "{workspace_name} is now on the free plan" | A plan with an end date has ended. Sent to workspace admins and Billing members |
| "Your payment to dembrane didn't go through" | A card or direct debit charge failed. Sent to the admins of the billing account |
| "dembrane staff requested access to {workspace_name}" | A staff member asks for support access |
| "dembrane staff joined {workspace_name} for support" | A staff member comes in |
| "Support access to {workspace_name} turned off" | The last support visit ended and the switch turned itself off |
| "Support access to {workspace_name} is still on" | The switch has been on for 7 days and no staff member came in. Repeats every week |

The emails about offers and signing are listed on
[offers & invoices](./offers-and-invoices.md).

An email is written in your language when dembrane knows it. If not, an invite is written
in the sender's language. English is the fallback.

## Announcements from dembrane

dembrane staff publish announcements. Each one is visible to every user at once and
disappears at its end time. You read them under "Inbox", "Updates", and you can mark each
one read or unread.

## Release notes

The "Help" section of the sidebar has "Give feedback", "What's new" and "Documentation".

- "What's new" shows the newest release: its title, the list of changes and sometimes a
  video. It also opens by itself once for each release. Close it with "Got it".
- "Go to previous release notes" opens the "Release notes" page with all releases and the
  link "All releases on GitHub".
- "Documentation" opens this site.

## Related

- [Invites & access](./invites-and-access.md): what the invite notices lead to.
- [Staff support access](./staff-support-access.md): the support access notices.
- [Tiers & billing](./tiers-and-billing.md): what a plan change means.
- [Offers & invoices](./offers-and-invoices.md): the emails around an offer.
- [Account & security](./account-and-security.md): the account emails.