# For staff

This guide is for people who work at dembrane. It covers the staff console: the part of the
dashboard where you look after customers' accounts, plans and billing. Customers do not see it.

New to the console? Start with [the staff console](./admin-panel-overview.md).

## Find your job

| You want to | Read |
|---|---|
| Find your way around the console | [The staff console](./admin-panel-overview.md) |
| See what each account uses and pays, or follow a payment | [Usage, billing and payments](./usage-and-billing-rollup.md) |
| Change a tier, set a discount or mark a partner | [Tiers and discounts](./discounts-trials-and-tiers.md) |
| Bill a customer by invoice | [Managed billing](./managed-and-offline-billing.md) |
| Build a demo, send an offer, follow signing, tasks and questions | [Customer accounts](./customer-accounts.md) |
| Look inside a customer's workspace to help them | [Support access](./support-access.md) |
| Schedule a training and grant licences | [Trainings and licences](./trainings-and-licences.md) |

## Related

What you do in the console shows up on the customer's side. These pages describe that side:

- [Tiers and billing](../../features/tiers-and-billing.md): the plans, seats and the customer's billing page.
- [Offers and invoices](../../features/offers-and-invoices.md): what a customer does with an offer, a document to sign, a task and an invoice.
- [Staff support access](../../features/staff-support-access.md): how a customer allows you into their workspace.
- [Partner program](../../features/partner-program.md): workspaces made for an external organisation.
- [Trainings](../../features/trainings.md): trainings and licences.
- [Roles and permissions](../../features/roles-and-permissions.md): the customer roles you meet in accounts and workspaces.