Tiers, billing & usage (for hosts)
dembrane comes in four plans - Free, Innovator, Changemaker, Guardian. Your workspace’s plan decides your recording hours, whether you get built-in analysis and reports, and a few compliance features on top. Here’s what each gives you, how seats and usage work, and how to move up.
The full breakdown is in the canonical tiers & billing reference.
The plans#
Each tier includes everything below it, and each is counted in seats. There’s no published price: contact dembrane for current pricing. See upgrading.
| Capability | Free | Innovator | Changemaker | Guardian |
|---|---|---|---|---|
| Secure transcription | ✓ | ✓ | ✓ | ✓ |
| Recording hours | 1 h | unlimited | unlimited | unlimited |
| Bring-your-own-LLM + MCP | - | ✓ | ✓ | ✓ |
| Built-in analysis (Gemini) | - | - | ✓ | ✓ |
| Audit logs | - | - | ✓ | ✓ |
| White-labelling | - | - | ✓ | ✓ |
| EU-sovereign stack | - | - | - | ✓ |
In practice:
- Free - 1 hour of recording, a single user, secure transcription. The only tier with an hours cap. Good for trying dembrane on a small session.
- Innovator - unlimited hours, no built-in analysis; the chat screen becomes a bring-your-own-LLM integration over MCP (connect ChatGPT/Claude). Coming soon, gated on MCP shipping.
- Changemaker - unlimited hours plus built-in analysis on EU-hosted Gemini (library, reports, chat), audit logs, and white-labelling. Available now.
- Guardian - everything in Changemaker on a CLOUD-Act-safe EU-sovereign stack. Coming soon.
Note
Existing paying customers move to Changemaker (unlimited hours) until renewal. Bespoke compliance and self-hosting are available - talk to dembrane.
Seats#
Most roles take a seat: owner, admin, member, billing, external. Observer is free. Seats are metered, never blocked - inviting never hits a wall, the count just shows in usage. A person counts once per workspace, pooled across the workspaces on a billing account. See roles & permissions for which role does what, and managing your workspace for adding people.
Usage#
Open Settings → Billing & usage (or the org-wide rollup if you run several workspaces) to see your recording hours (capped at 1 h on Free, unlimited above), seats in use, and per-project usage under each project’s own Usage section.
Tip
On Free, if you're planning a session over an hour, check usage and upgrade before the event, not mid-recording. On paid tiers, hours are unlimited.
Upgrading#
Use the in-app contact flow or contact dembrane to discuss an upgrade.
If you don’t hold billing access, you can also request an upgrade from inside the workspace. It goes to whoever can approve it (your workspace owner or admin, or dembrane staff for free-tier requests), and you’re notified of the decision.
If your workspace already pays, none of this changes it. Your plan, your amount and your invoices stay under Settings → Billing & usage, and you manage the subscription there as before.
What’s gated, at a glance#
| If you’re blocked from… | You need… |
|---|---|
| Recording past 1 hour | Innovator or above |
| The library, reports, dembrane’s built-in chat | Changemaker or above |
| Audit logs, white-labelling | Changemaker or above |
| Making a workspace/project more private than “open” | Innovator or above |
| An EU-sovereign stack | Guardian (coming soon) |
Related#
- Tiers & billing - feature reference - the canonical plan page, and how to get a price.
- Roles & permissions - which roles take seats and what they can do.
- Managing your workspace - adding people and reading usage.
- Library & analysis and reports - the headline Changemaker features.
- Chat & Ask - built-in on Changemaker, bring-your-own-LLM on Innovator.
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